FAQ's

My account!

FAQs concerning your account

  • - Select the LOGIN/ SIGN IN field located at the top right of the page
  • - On the right side of the page there are fields that you must fill in if you have not registered
  • - Fill in your details (*) the fields with an asterisk are required
  • - After filling in your details, click on the REGISTER button
  • - Your account is ready!
  • - Important:Agreeing to receive news and updates from politikos - shop.gr you will receive a newsletter with the news and special offers we have for our members.

You can visit this page . Then you fill in the email address with which you have created the account and follow the instructions in the mail that was sent to you. Your new password is ready

If you receive a Personal Password Reminder email without requesting it, contact us immediately. You can contact us at +30 22314 40000, from Monday - Friday 09:00 - 19:00 and Saturday 09:00 - 15:00.

You enter politikos-shop.gr with the email and password, you have stated during registration. There you can see and modify all your details:

  • - Account editing
  • - Orders
  • - Addresses
  • - Corporate addresses
  • - Favourites
  • - Update options



Navigation at politikos-shop.gr!

Questions concerning your customer experience

  • Navigation: You can navigate to the main menu of politikos-shop.gr, initially selecting the main category of products that interest you. Then select the subcategories until you reach a list of products. Finally, for more information, click on the specific product that interests you.
  • By Brand: You select the main BRANDS category in the center of the menu or below the slider, from there by clicking on the brand you are interested in, you see the list of products of the respective company where you can choose the product you want.
  • Search: Enter a term in the search bar at the top right of the page. You can search for any term (brand, product name, product code, etc.) and select the product you want through the search results.

The Size Guide on the page of each product next to the size selection is made so that you can choose the right size for you, minimizing the possibility of error.

If, however, you need any clarification, you can contact the politicos-shop team in three ways (by phone, by mail, via social media)

The product I received has a different shade from what I saw on the site

The visual effect depends on the quality of the screen resolution on each device. The photos and the color analysis during the processing by us have been made with the aim of the most faithful possible rendering of the real shade of each product.

Contact us!



My order!

Questions concerning your order

  • Pick up Point: In case you live near the Politikos department store and if you wish, you can pick up your order in person.
  • Deliver through a courier company: If you fill in your details and the Receipt Address correctly, the courier companies we work with (ELTA Courier, Speedex, Courier center) will make sure that you receive your order as soon as possible. We remind you that shipping costs are free for orders all over Greece, also the cash on delivery costs are free.
  • The payment options are 5:

    You can log in to your account and by selecting the section "My orders" you can see information about all the orders you have registered./li>

    Orders are executed within 1 to 3 working days.

    Orders received on public holidays begin to be processed on the first business day after the last public holiday. The estimated delivery time starts counting from then.

    Important

    If you do not receive your order at the scheduled time & you have not received information about possible delays, contact us at +30 22314 40000, from Monday - Friday 09:00 - 19:00 and Saturday 09:00 - 15:00./li>

    In case you want to cancel your order for any reason, you can contact us at the call center, or send us an email or contact us on social media.

    Important

    You can cancel your order without the slightest charge within 2 hours of its registration. After 2 hours it is possible that the order has already been delivered to the courier company, so the cancellation will not be accepted./li>

    Up to 12 interest-free installments with your card

    Free standard delivery all over Greece!

    Cyprus: 10€ standard delivery cost

    First product change is free (only for Greece)

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